isn't that why most of us get paid? a friend of mine asked recently, why is it that so many people just seems to want to argue rather than find an actual solution? good question! i think there might be at least three reasons. inertia: awful lot of people, even though they may argue this, like things just the way they are, even if things are broken. uncertainty: maybe they've been burned a few times or maybe they just hate not knowing the absolute right answer. maybe they have had bosses in the past who have not been very forgiving when mistakes were made. laziness: i feel bad even including this one, but i am quite sure that some people quit the job long before they quit the organization. mid-level managers i talk with today say that problem-solving skills need to be taught early and often. i wouldn't presume that new hires bring that skill with them. i'm lou heckler. >> tom: that's "nightly business report" for friday, november 9. good night, everyone. we'll see you online at nbr.com and back here monday night. caption